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Infolio Privacy Policy

This Privacy Policy will be effective from Nov 9, 2018.

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PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER. YOU HAVE THE RIGHT TO WITHDRAW ANY CONSENT PROVIDED PURSUANT TO THIS PRIVACY POLICY AT ANY TIME, AS PROVIDED IN THIS PRIVACY POLICY. PLEASE NOTE THAT IN SUCH CASE WE CAN NO LONGER PROVIDE YOU WITH OUR SERVICES.

General

Motech Ltd. and its affiliated companies value your privacy in your personal information and content that you store, upload and use by means of our application and any services enabled thereby (“App” and “Services” respectively). This Privacy Policy explains what information Motech Ltd. and its affiliates (together, “Infolio” or “we” and sometimes “us”, “our”) collect about you and why, what we do with that information and how we handle the information. This Privacy Policy is incorporated into our End User License Agreement and applies to the information obtained by us through your use of this website, our App, the Services and other Infolio products and services. Please read the following to learn more about our Privacy Policy. By using or accessing the App and any Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and agree to its terms. Capitalized terms used in this Privacy Policy and not otherwise defined shall have the meanings provided for those terms in the Terms of Service.

What does this privacy policy cover?

  • This policy covers how we treat personal information that we collect and receive. Personal information is information about you that is personally identifiable like your name, address, email address, third party account credentials, etc.

  • Please do your part to help us. You are responsible for maintaining the secrecy of your password and account information. Your privacy settings may also be affected by changes the social media services you connect to our Services make to their services - please review your privacy settings from time to time and make sure you are ok with these settings.

  • This policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage.

Information collection and use

We collect information in two ways: Information we get from your use of our Services (including information from third parties), and information you provide to us directly.

Information provided by you:

  • We collect personal information when you register with us, when you use our products or Services, when you visit our web pages or the web pages of our partners. For example, through the registration process we collect your name, email address, location, third-party account credentials (e.g. such as Dropbox, Google Drive), etc. We may combine information about you that we have with information we obtain from such third-party accounts.

  • The amount and type of information that is provided depends on the nature of the interaction you choose when using our Services. For example, users who sign up for our Services are required to provide a first name, last name and email address. Organizations and individuals who engage in financial transactions to purchase paid services are asked to provide additional information, such as the personal and financial information required to process those transactions (in which case the information required for processing such transactions is collected by a third party and not saved by us)

  • We store the content you independently add to your account but we do not access such content except as expressly permitted by you, pursuant to the preferences of your account (as you may define from time to time) or for the specific cases described in this Privacy Policy (under clause titled Information Sharing and Disclosure).

Information collected automatically:

  • Information we get from your use of the Services includes information of the sort that web browsers and mobile applications typically make available, (i.e., the browser type, language preference, referring site, the time of each visit, how you use the Service (e.g. search queries), your approximate location (country, city, region, etc.), device information (e.g. computing platform, device family, device type, device ID, carrier), geo latitude/longitude).

  • We collect this non-personally-identifying information in order to better understand how users use the Services and, where possible, to improve services performance and user experience.

  • We also automatically collect Internet Protocol (IP) addresses, the Uniform Resource Locator (URL) accessed and the unique identification number associated with the account, record of interactions the user has with the Services and with the App through mobile and web analytics. We do not use that information to identify you, with one exception: we may discover, by reviewing log files, that a particular account is breaching the End User License Agreement or using the Services in a way that is degrading the experience for all the Services’ users. If this is discovered, we may look up personally identifiable information associated with that account in order to contact the account owner. We collect and store such information at our servers or servers of our contractors including third party cloud services that we use. This is done to further improve our services. We handle and disclose this information in the same way we handle other potentially personally identifying information as described in this Privacy Policy.

Information received from third parties:

  • If you provide your third-party account credentials to us or otherwise sign in to the Services through a third party site or service (such as Facebook, LinkedIn, Salesforce, OneDrive, SharePoint Online, Slack or Google), some of your content and/or information in those accounts ("Third Party Account Information") may be transmitted into your account with us (e.g. name, email address and other contact details). The information that is shared with you is detailed when you sign in through a Third Party Account. We use such Third Party Account Information transmitted to our Services in accordance with this Privacy Policy. Certain information is required in order to take advantage of some of the Services and App features.

  • We will save and store additional information related to your contact with our customer support team.

  • We audit our Services and users’ conduct from time to time to ensure compliance with this Privacy Policy and our End User License Agreement.

  • In the process of supporting our Services (as further described below), we may need to investigate the data within your account, including data you have entered into your spaces. If this occurs, we will use reasonable efforts to obtain your permission except as otherwise set forth in this Privacy Policy. If you request our support, we will ask for your permission to investigate your data. In this respect, we use your data for: (i) Troubleshooting, which is aimed at preventing, detecting, and repairing problems affecting the operation of Services; and (ii) Ongoing improvement of features, such as increasing those that improve the reliability of our Services or involve detection of, and protection against, threats to the Services or users data (for example, malware or spam).

Cookies:

  • We use “cookies” (a small text file sent by your computer each time you visit our website, unique to your user account or your browser) to record log data. We use several types of cookies:

    • ​“session” cookies (i.e., cookies that are temporary cookie files that last until you close your browser). Once you end your session by closing your browser, all session cookies are deleted.

    • “persistent” cookies (i.e., cookies that remain on your device until you or your browser delete them, or for the period set in the specific cookie). Such cookies are activated each time you use the Services or visit our website.

  • For example, we may use cookies to store your language preferences or other settings so you don‘t have to set them up every time you visit the Service. Some of the cookies we use are associated with your account (including personal information about you, such as the email address you gave us), and other cookies are not.

  • Cookies are required for different functions of our Services:

    • Strictly necessary cookies – these cookies are essential in order for us to provide you with the Services. These cookies only collect information that is required for you to use our website or App, and not for other purposes such as marketing or Users’ use of our website.

    • Analytical cookies – these cookies enable us to analyze the use of the website in order to improve the website, make it more pleasant for you to use and easier for you to find what you are looking for. Examples for such cookies include: keeping track of how long your session is, what areas you visit, distinguishing different users on the same IP address, monitoring how many users visit the site at any given time, etc. These cookies also include third party cookies, such as Google Analytics.

  • List of used cookies:

    • Infolio: __utmzinfolio.co – Stores the traffic source or campaign that explains how a user reached the website (duration: permanent).

    • Infolio: AuthToken, JSESSIONID – App session tokens (duration: permanent).

    • Infolio: TrialUserEmail – Used for space sharing using the private link functionality (duration: permanent).

    • CloudFlare: __cfduid - Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis (duration: 1 year).

    • HubSpot: __hssc - This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp (duration: 30 minutes).

    • HubSpot: __hssrc - Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. (duration: session cookie).

    • HubSpot: __hstc - The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). (duration: 2 years).

    • HubSpot: hubspotutk - This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. (duration: 10 years).

    • Google Analytics: _ga - Used to distinguish users (duration: 2 years).

    • Google Analytics: _gat – Used to throttle request rate (duration: 1 min).

    • Google Analytics: _gid – Used to distinguish users (duration: 1 day).

    • Google Analytics: __utma – Used to distinguish users and sessions (duration: 2 years).

    • Google Analytics: __utmc – This cookie is operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. (duration: session cookie).

    • Google Analytics: __utmz - Stores the traffic source or campaign that explains how the user reached your site (duration: 6 months).

    • Amplitude: amplitude_idinfolio.co - Used to track user uniqueness (duration: 9 years).

    • Intercom: intercom-id - Used to track user uniqueness (duration: 9 months).

    • Intercom: intercom-lou - Intercom Session tracking (duration: 9 months).

    • Intercom: intercom-session - Intercom Session tracking (duration: 1 week).

    • UserVoice: uvts – Used to track user usage analytics (duration: 1 year).

    • Hotjar: _hjIncludedInSample – Is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. (duration: 1 year).

  • You are free to delete or block cookies from your device, by changing the preferences on your browser. However, we cannot guarantee that our Services will fully operate should you choose not to accept cookies. For example, any preferences you may have defined on our website or App will not be saved. Most browsers accept cookies automatically, but generally provide the option to view the cookies currently stored on your device, and the choice to accept, reject or delete cookies, block third party cookies, block cookies from particular sites, accept all cookies or to receive notification when a new cookie is stored. Please see your browser’s ‘options’ or ‘preferences’ menu to change your cookie preferences.

Aggregated and analytical information

  • We may use standard analytics tools provided by third parties. The privacy practices of these tools are subject to their own privacy policies, and they may use their own cookies to provide their service (for further information about cookies, please see the “Cookies” section in this policy).

  • Without derogating from the foregoing, we use the standard analytics tools of Google Analytics and we may use additional or other analytics tools, from time to time. The privacy practices of these tools are subject to their own privacy policies. See Google Analytics Privacy Policy at: http://www.google.com/analytics/learn/privacy.html.

  • We use anonymous, statistical or aggregated information and may share it with our partners for legitimate business purposes. It has no effect on your privacy, because there is no reasonable way to extract data from the aggregated information that can be associated with you.

How we use information

We use information for the following general purposes: to fulfill our contract with you, to fulfill your requests for products and services, improve our services and contact you. Here are some of the ways we may use personal information you provide us:

  • To allow you to register for our Services and to administer and process the registration. You don’t have to register with our Services however, please keep in mind that you may not be able to use some of the features offered by the App unless you register with us.

  • To communicate with you about our products, services and related issues.

  • To evaluate the quality of our products and services, and to enhance your experience on our App.

  • To maintain and administer our Services and comply with our legal or internal obligations and policies.

  • To transfer information to others solely as described in this Privacy Policy or to satisfy our legal, regulatory, compliance, or auditing requirements.

  • To charge you any fees and provide you with a receipt or resolve billing issues associated with your account.

  • In the case of accounts created using business email domains, to provide your contact information to an administrator of the business email domain to facilitate the provision of additional products and/or services.

We use your personal information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests.

For your convenience, we listed below the major information that we collect and type of use:

We collect:

  • Your username, email address and contact preferences, if you choose to add it:

    • To create and support your account.

    • To communicate with you.

    • To enable other users to collaborate with you through collaboration features (specified below).

    • To contact you about our features, products, Services and other promotions that can enhance your use of the Service in accordance with your communications preferences.

    • To verify your email address to help prevent spam, fraud and abuse.

  • Your name, photo and other personal information, if you choose to add it:

    • To show in your user profile.

  • The geographic area where you use your computing devices and IP address when you interact with the Service and the language you select:

    • To localize your interaction with the Service and improve our understanding of how users interact with the Service.

    • To help you verify use of your account: We make recent IP address history available to you through your account settings.

    • To assist us in complying with legal restrictions that may limit the permissible use of the Service.

  • Your device's unique hardware identifiers (IMEI, SIM number, or other identifier) and description on our servers:

    • To allow you to review and revoke devices from your account settings

    • To show you which applications are authorized to access your account. (We do this by combining your device identifier with a human-readable description of the device (e.g., “My iPad”) when you use your device to access the Service.)

    • To provide account support.

    • To calculate anonymous, aggregate statistics on the number of unique devices using the Service.

    • Together with purchase information, to assist us in evaluating our compliance with export laws.

  • Your calendar information – if you choose to add it:

    • To enhance your content with calendar information.

  • Your Camera and Microphone information - if you choose to add video to your spaces:

    • To insert your images, audio, or video into your content if you choose to add such files.

  • Actions you perform when using the Service, including your use of certain service features, as well as the type of device and software you are using:

    • To administer the Service and improve the features and usability of the Service.

    • To suggest to you features, products and services that can enhance your use of the Service.

  • Your payment information when you purchase services:

    • To process your payment. We use third-party payment processors and therefore have only limited information about your payment transactions.

  • Your third party account credentials that you choose to use to connect them in Infolio:

    • To provide you access to information that is stored in the third party services and to allow you to use this information in Infolio.

  • Data you add to Infolio:

    • To provide the core functionality of storing, organizing, structuring, visualizing and collaborating on your information.

Information you display publicly via our services

Users may elect to publicly post any information (including personally identifying or sensitive information about themselves and/or their content), in their normal use of our Services. This could occur for example, through sharing spaces with other users or publishing a link to the user’s spaces. Such shared or published information becomes publicly available. As such, it is not subject to the protocols listed herein, because we cannot control it; you do. Additionally, voluntarily publishing such information may also increase your chances of receiving unwanted communications, like spam.

Please also remember that if you choose to provide information using certain public features of the Services, individuals reading such information may use or disclose it to other individuals or entities without our control and without your knowledge, and search engines may index that information. We therefore urge you to think carefully about including any specific information you may deem private in content that you create or information that you submit through our Services.

If you choose to interact with other users and share your content or information you are solely responsible for the scope of information that you share. We do not use or disclose such data other than as described in this Privacy Policy.

Third party links, services and applications

Some third parties’ content or plugins embedded on the Services, such as Facebook “Like” buttons, may allow their operators to learn that you have visited our Services, and they may combine this information with other identifiable information they have collected about your visits to other websites or online services. Some third-party applications and services that work with our Services may ask for permission to access your content or other information about your account. Please consider your selection of such applications and services and your permissions. This Privacy Policy only applies to information collected by us. It does not apply to the practices of companies that we do not own or control or employees that we do not manage. Information on our Services may contain links to third party services, websites or applications, and any information you provide to those sites and applications will be covered by any privacy policies they may have. Please be sure to read the privacy policies of any third-party applications, services and sites that you visit or provide permission to access your information. It is those third parties responsibility to protect any information you give them, so we will not be held liable for their wrongful use of your personally identifying information.

Collaboration, sharing and interaction features

The App has a number of collaboration, sharing and interaction features, and when you use these features to collaborate, share or interact with others, some of the information you provide to us, including your status as an Infolio service user, and your content may be visible to these other users, pursuant to the following terms:

  • If you share a space, or if you join a shared space, then anyone who has access to that space may see your user profile. If you have not added any profile information, then you will be identified by the email address associated with your account.

  • If you initiate or respond to a chat message, then the person with whom you are chatting will be able to view your profile and content, which you choose to share according to the preferences of your account.

  • If you are a Team Account user, other members of your Team Account will see your full Team Account profile. Other users of the Services who are not in your Team Account will only see your profile name, image (if you choose to upload one) and your email address.

Information sharing and disclosure

We do not rent, sell, or share personal information about you or your content with other people or companies except to provide products or services you've requested, or under the following circumstances:

  • We have your explicit consent to share the information.

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

  • We may transfer information that we collect if we will be acquired by or merged with another company. If that should occur, user information is typically one of the assets that get transferred. Similarly, if Motech Ltd or most of its assets were acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information could be transferred or acquired. You should be aware that such events can occur, and you allow us to transfer your information in such event. If such event occurs, the buyer may continue to use your information. In such events, we will notify you before information about you is transferred and use best efforts to require our successor to comply with this privacy policy.

  • We may communicate with you if you provide us the means to do so. For example, if you provide us with your email address, we may send you an email to tell you about new features, solicit your feedback, provide service announcements, administrative messages, newsletters, or just keep you up to date with what's going on with the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our Services. If we send you information that you did not expressly request or you are not interested in, we will provide you with a way to request that you do not receive any similar notices (opt-out, unsubscribe, etc.).

  • We may share your information with service providers who process data on our behalf in order to operate and improve the features and functionality of the Services; complete your payment transactions; fulfill your product or service requests, including sales, delivery and support requests; and help us communicate with you as described elsewhere in this policy; these providers are subject to strict data protection requirements.

  • We make best effort to establish physical, electronic, and procedural measures in order to protect personal information and content of our users.

Team account – access by your account administrator

When you are using the Services under a Team Account, the Administrator of your Team Account has access to content created by you that is associated with that Team Account. The Administrator can see the content you have shared and with whom you have shared this content. The Administrator will see the profile name for other members of the Team Account. Administrator may have additional rights within the Team Account and may grant access rights, and restrict or revoke your rights to access certain information or features in such Team Account.

How and where we store your information?

  • We store information on facilities located in third party cloud services. For information on our cloud service providers please contact our support at support@infolio.co.

  • When you use our Services on your computing device, such as by using one of our downloadable applications, content you save will be stored locally on that device. When you sync your computing device with the Services, that content will be replicated on servers we and our service providers maintain in different countries.

  • By registering for and using the Services you consent to the transfer of information to any country in which we, our affiliates or service providers maintain facilities or offices and the use and disclosure of information about you as described in this Privacy Policy.

  • AS PART OF THE STORAGE OF YOUR INFORMATION, INFORMATION THAT WE COLLECT ABOUT YOU, INCLUDING PERSONAL INFORMATION, MAY BE TRANSFERRED ACROSS BORDERS AND FROM YOUR COUNTRY OR JURISDICTION TO OTHER COUNTRIES OR JURISDICTIONS AROUND THE WORLD. TO THE EXTENT NECESSARY UNDER EU PRIVACY LAWS AND REGULATIONS, WE WILL IMPLEMENT DATA ONWARD TRANSFER INSTRUMENTS SUCH AS DATA PROTECTION AGREEMENTS.

Information review and update

Upon request, we will provide you with access to the information we collect about you. You will have the opportunity to correct, update, modify or delete your information collected by us. Please note that there may be limits to the information we can provide. For example, we may limit an individual's access to personal information where doing so would violate others' rights.

You can request deletion of your account by contacting our support. Following termination or deactivation of your account, we, our affiliates or service providers may retain information (including your profile information) for a up to one year, or, if you are part of a Team Account – until the Team Account is deleted, for backup, archival, and/or audit purposes. You can request information on the data that might possibly remain in our archived records after your account has been deleted.

You may ask to transfer your personal information in accordance with your right to data portability.

You have the right to object to our processing of your personal information.

If you send us a request, such as emailing us for support, we reserve the right to publish it (absent any personally identifying information) in order to help us clarify or respond to your request or help other users.

Your content

We use a number of technologies to help you get the most out of the Services. Our systems automatically analyze your data, including your content, in order to power Infolio features and to continually improve the Services for you. This may include, for example:

  • Making search work the way you want it to;

  • Showing you information most relevant to how you are using the Service at a specific time or location;

  • Suggesting or tips that might be useful;

  • Showing you information relevant to content you are creating or reviewing.

Content deletion

You can delete content that you uploaded to the Services at any time, and you can stop using our Service at any time. If you delete content it will not be available to you, however our back-up and archiving systems may retain residual copies of your deleted content for certain time due to the nature of those systems’ operations. Shared information will remain available to the person you shared with, but your personal information will not be associated with it.

If you terminate your account the content in your account will NOT be automatically deleted. Following termination of your account for any reason, we may remove your data within reasonable time (up to one year, or, if you are part of a Team Account – until the Team Account is deleted), provided that we may retain certain user data during reasonable time following termination. Shared information will remain available to the person you shared with but your personal information will not be associated with it.

If we terminate your account due to violation of our Terms of Service, then you may contact us to request deletion of your data as provided above.

Information regarding children

We do not collect any identifiable information from children under the age of 16. If you believe that a child has provided us with personally identifiable information without the consent of his or her parent or guardian, please contact us at info@infolio.co.

If we become aware that a child under age 16 has provided us with personally identifiable information, we will remove it.

Complaints

You have the right to file complaints with a data protection supervisory authority.

Changes to this policy

We may update this policy from time to time. We will notify you about significant changes in the way we treat information by sending a notice to the primary email address specified you provided us and by placing a prominent notice on our site. If you do not agree to be bound by the terms of the new or modified Privacy Policy, you agree to stop using the Services or the App, as applicable.

If you have any questions, please contact us at info@infolio.co.

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