Industries across the board are being rocked by a growing wave of digital workplace innovations that are automating processes, reducing costs, and changing the expectations of customers and employees for all businesses… including banks and insurers. According to a recent study by Quantum Workplace, the risk of delivering poor service in banking is too high to be ignored: 20% of banks' lost business to competitors is due to poor service.¹
Accordingly, a great deal of fintech innovation is focused on improving the customer experience via mobile solutions and on reducing costs by automating processes. Despite the focus on disruptive innovation and automation, a global survey of over 10,000 respondents conducted by Accenture Strategy and Gallup found that people are surprisingly positive about the impact of digital technology on the workplace. In fact, fully 84 percent of workers surveyed are excited about the impact of digital technologies on their job. Research shows that factors, such as well-being, engagement, and quality of life are equal to, if not more important to workers than income and benefits. More than two-thirds of the respondents said that digital workplace technologies would help them be more efficient, learn new skills and improve the quality of their work.
At FinovateEurope 2017 Infolio presented its Digital Workplace solution for bankers. Winner of Citi's Smarter Worklife Challenge and 2016 Gartner Cool Vendor in Digital Workplace², Infolio enables bankers with a smarter way to work by making it easier to access information and collaborate visually within shared digital workspaces. At Finovate Infolio demonstrated how its digital workplace solutions improve the IT experience of employees and customer engagement by providing smarter ways to access, organize and share structured and unstructured data from multiple systems in a secure and compliant manner.
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¹ Survey of over 75000 employees across 18 industries by engagement software developer Quantum Workplace
² Gartner Cool Vendors in the Digital Workplace 2016 | Adam Preset, Monica Basso, Paul Miller, Helen Poitevin, Mike Gotta, Matthew W. Cain, Carol Rozwell | 27 April 2016
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